Enterprise Class IT Service for All Businesses!
ROI Technology Inc. provides enterprise class IT support services to small, medium, and large businesses.
Put ROI Technology Inc.'s 70+ years of combined IT experience to work for your business, and let us help you keep your IT systems secure, backed up, and maintained. You run your business, we'll run your IT.
Why work with ROI Technology Inc?
- We have over 70+ years of combined in-house industry experience, covering all aspects of the IT universe.
- Which translates to shorter resolution times for your IT issues!
- We have a 24/7/365 US based helpdesk, staffed with certified technicians.
- Help is only ever a phone call or email away, even at off hours or when working remotely!
- We can help you meet federal and state regulatory IT requirements,
- Such as having a designated IT contact to report phishing attempts (FINRA/GLBA requirements).
- Our NOC (network operations center) monitors client networks round the clock, and patches on a schedule that works for you.
- No more hanging around to make sure Windows updated or discovering system locked up on system restore Monday morning.
- We're a local business with a vested interest in helping our community.
- Based 30 minutes north of Seattle, we're a local business, not a national chain.
- Lower equipment costs
- We leverage our extensive vendor network to get you the best price on whatever IT gear you need, often well below "MSRP"
Trust ROI Technology Inc. to help you get a better Return On your technology Investments.
Need Urgent IT Help?
If you're not yet a client, ROI Technology Inc. will still provide hourly out of contract emergency repair assistance.
Please note: At this time, ROI Technology Inc. only provides support to other businesses. We regret any inconvenience.
If your server is down, you think your work computer has a virus, or you have some other urgent business IT matter, click on the button below to submit an out of contract support request. A technician will reach out ASAP to help.
Free IT Assessment
ROI Technology Inc. offers free IT assessments for business in Western Washington. This includes a network topology report, IT security audit, and (our) recommendations for any important changes in your infrastructure. If you don't know the last time your systems were patched, how long it would take you to recover from server failure, or how often you backup your critical business data, our IT assessment can help answer some of those questions.
Our support services are designed with you in mind; from our award winning 24/7/365 helpdesk, staffed with Microsoft certified technicians, and based right here in the US, to certified, full time, onsite staff, we're focused on providing support services that will keep business running smoothly so you can focus on what matters: growing your business.
Already have staff in place? No problem, our co-op support program is designed to work with existing staff, providing as little or as much of our services as you need, on demand.
Infrastructure Management & design
From Bi-coastal Network Operations Centers dedicated to keeping a 24/7 watch over your systems, to the award winning Datto business disaster recovery platform, make serious downtime a distant or forgotten memory.
Whether you need on-prem or a colo solution, 1 or 100 servers, we'll design the solution that makes the most sense for you and your business.
BYOD (bring your own device) has become the new norm, but compromises company data every time an employee walks out of the building with an unsecured device. Let us show you how to secure against data loss with remote administration, hardware/software inventory, and lost/stolen device wipe.
Security focused from end to end
Our business is designed with your security and privacy in mind. While it wouldn't be prudent to disclose everything on our public facing website, here are a few highlights.
Our support centers are decentralized, and in undisclosed locations. Our employees drive unmarked vehicles and wear normal business attire. All of our systems are encrypted and gps tracked. Client equipment marked for dispossession undergoes a level of data destruction 5x more thorough than what the DoD requires for Top Secret data destruction, or are physically destroyed. What more could you ask for?
What we do.
Helpdesk and NOC
Our 24/7/365 remote helpdesk and Network Operations Center (or NOC) are staffed by certified technicians. No foreign call centers, just friendly, knowledgeable technicians working diligently to eliminate downtime, and make sure our clients stay productive.
For our larger clients, we offer dedicated onsite support specialists. These specialists are certified, knowledgeable, friendly team members, who you'll come to know and rely on.
Asset management is one of the most challenging aspects of running an enterprise business, especially with multiple offices. With our Mobile Device Management, you can ensure that your data, even when stored on an employees own personal device, is safe. Other assets already present in your network are indexed, logged, and can be reported to you anytime, including software and serial numbers.
Asset Acquisition, Lifecycle, & Disposition
From software to servers, as your business grows, so do your needs. Allow us to provide your business with the critical supplies and equipment it needs to continue to function, grow, and succeed. When it comes time for equipment to be retired, we'll handle that too, ensuring all of your data is properly archived or destroyed at your discretion.
Fire, flood, failure, or forced entry, nothing can stop our business continuity solutions by Datto©. Utilizing both on-prem and cloud virtualization, your critical infrastructure is never down for more than a moment, even if completely removed from your building.
Every client's need is unique, and most change over time. Let us work together to build the environment that works best for you and your staff; from SANs and server clusters, to hybrid cloud/on-prem environments, we'll design, deliver, and implement according to your needs in the present or future.
As an Enterprise organization, you likely already have a CTO, Sysadmins, and other support staff at your disposal; we're happy to integrate and cooperate with these critical members of your staff, providing as little or as much support as they require; often this takes the form of software/product only relationships, such as providing a remote monitoring and management suite, Datto business continuity and backup appliances, and simple helpdesk functions to ease their burden. Other times, our relationship takes a more proactive role; whatever the need, we're happy to cooperate and develop this relationship over time.
ROI Technology Inc is committed to giving the best possible experience to every client; with that in mind, quotes may only be provided after we've had a chance to evaluate your current and future technology needs. This begins with a visit to your business, conversations with the person(s) currently responsible for managing your technology, and discussions with those responsible for making future technology decisions.
If you're interested in taking the next step, please feel free to call, email, or fill this form out anytime. One of our talented employees will be in touch with you straight away!